I have free Oracle Cloud always free instance. I was not able to connect to it by ssh and it looks like it was stopped.
I cannot re-run it. I get:
Unable to start instance: Instance ocid1.instance.oc1.eu-frankfurt-1.antheljscauatxycmb7qvp36l6jmfffvhfjqspjo6zz3xzbjletwexs7fvsa is disabled and will not accept any action requests. Please contact customer support to reenable.
Customer support doesn't work. Any idea what to do and why it was stopped ?
Best Answer
Is that an ampere A1 flex instance that was stopped? are you within the initial 30 days free trail or it got expired?
I discovered the same issue today with my always-free VM. This Redit post from a few months back is really helpful.
The solution is to create a backup of the boot volume, then terminate the stopped VM instance without deleting the associated boot volume, and finally create a new instance matching the specs of the original VM using the "Create Instance" option from the boot volume page.
The Redit post provides a nice, clear set of instructions. Worked perfectly for me.
As to the reason for Oracle disabling the instance in the first place, @Anupam's answer is very helpful, though I'm not sure where this info came from. I certainly didn't get a heads-up email like the one sent out when Oracle indicated they were going to pause my transaction database.